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Oliver Scharfenberg

Client-Focused Leadership Skills

  • ISO 9001:2026 title graphic with publication date 16 September 2026 and end of the transition on 30 September 2029

    ISO 9001:2026: What Changed from ISO 9001:2015 and How to Transition

    ISO 9001:2026 explained: every key change from ISO 9001:2015 clause by clause, the transition dates until 30 September 2029 and a seven-step plan.

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  • Title graphic: Service quality standards - how to measure and certify customer service

    Service Quality Standards: How to Measure and Certify Customer Service

    How service quality is defined and measured, from the SERVQUAL model to ISO 10002 and ISO 10004, and how service certification works.

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  • Title graphic: Family-friendly workplace standards in the U.S. - law vs. best practice

    Family-Friendly Workplace Standards in the U.S.: Law vs. Best Practice

    What U.S. law requires, what employers offer beyond it, and what a measurable family-friendly employer standard should check.

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  • Title graphic: Workplace quality standards - how employer quality can be measured

    Workplace Quality Standards: How Employer Quality Can Be Measured

    What an employer quality standard should measure, which methods produce reliable results, and how U.S. employers can use them to improve.

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  • Title graphic: How to tell a credible quality seal from a marketing badge

    How to Tell a Credible Quality Seal from a Marketing Badge

    How U.S. consumer protection rules treat seals of approval, and an eight-point checklist to separate a credible quality seal from a marketing badge.

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  • Title graphic: The 7 quality management principles explained

    The 7 Quality Management Principles Explained (ISO 9001)

    The seven quality management principles behind ISO 9001 and every credible quality standard, with practical examples and a self-check.

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  • Title graphic: Conformity assessment explained - certification, accreditation and testing

    Conformity Assessment Explained: Certification, Accreditation and Testing

    What conformity assessment means, how testing, inspection, certification and accreditation differ, and how to check whether a certificate is credible.

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  • Developing a quality standard

    How seals of approval affect consumer behaviour

    This article explores the vital role of seals of approval in shaping consumer behavior and increasing economic value in competitive markets. Seals act as visual shortcuts for trust, quality, [...]

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